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Privacy Policy

We are committed to preserving the privacy of all visitors to this site.

Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on this site, you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We do not store credit card details nor do we share customer details with any 3rd parties.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.


DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf.

Where you have consented when providing us with your details, we may contact you occasionally about products and services which may be of interest to you. We may contact you by e-mail. If you change your mind about being contacted in the future, please let us know at customerservices@foow.co.uk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. Although anonymous and containing no personal information of any kind, a cookie can be thought of as an internet user's identification card, which can tell a web site when the user (or rather the browser application) has returned.

In our case cookies are designed only to make your interaction with the site more enjoyable and easier. For instance remembering who you are when revisiting the site during future visits. They also allow us to monitor our website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site and content will not be personalised to you.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

We do not store any financial information.


ACCESSING AND UPDATING

You are able to see any information we hold about you by logging into your account at anytime. We provide tools for you to be able to update your information. You may also ask us to make any necessary changes to ensure that your information is accurate and kept up to date. If you wish to do this, please contact us at info@foow.co.uk

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@foow.co.uk.