Event Contact

Contact Us

Order Support / Event Info: 0208 1333 143

Order Support: help@admiticket.com
Ensure to put your order reference or booking email address in the email.

General Contact: admiticket contact details

Ticket Sales Only: 0845 576 6751
This number is for ticket sales only, all other enquiries must use a contact option listed above.

Event FAQs

When is the Grotto Open?

The Grotto is open from Thursday 15th November to Monday 24th December 2012

How much does it cost?

Child - £4.00
Adult - Free
Babes in arms - Free unless a gift is wanted from Santa.

Where can I park?

There are 12,000 free parking spaces and direct access via rail, road and tram.
Parking at Meadowhall is free for all customers.

Is there disabled access and parking?

Yes the grotto has disabled access and we have 350 disabled access spaces, head to Pink car park for those nearest the Shopmobility Desk outside Marks and Spencer. There are self drive scooters and wheelchairs available for your use. These can be pre booked by calling the Meadowhall Careline on 0845 600 6800 before you arrive.

I don't have a car – where is the nearest public transport?

The centre is easy to reach thanks to the Meadowhall Passenger Transport Interchange (PTI).
By Bus - 120 buses arrive here every hour.
By Train - Up to 400 trains come to our interchange.
By Tram - Every 10 minutes a Supertram arrives. Take a look at the Travel South Yorkshire website for times and fares: http://www.travelsouthyorkshire.com/bustramandtrainessentials

Where will I find Santa's Snowflake Hollow?

Santa’s Snowflake Hollow is situated outside at the entrance to the Oasis Dining Quarter, but the ticket desk is located inside the centre at the opposite entrance to the Oasis Dining Quarter near Fancie. The inside ticket desk means you do not have to queue outside, you will only make your way to Santa's Snowflake Hollow at your allocated time slot.

Are there baby change facilities?

Meadowhall provides baby change facilities in all toilets. The closest to Santa's Snowflake Hollow are located in the Oasis Dining Quarter.

Will Santa giveaway a toy?

Each paying child receives an age/gender appropriate gift from Santa.

Will my child have a one to one visit or a group visit?

Each child/family with have a personal one to one visit with Santa.

How many people can I book in a ticket?

There is no limit to how many tickets can be booked at once, but we recommend that groups of 8 people or more should book via the telephone so appropriate arrangements can be made.

Will Santa be made aware of my child’s disabilities and act accordingly if necessary?

Yes, if you enter the details of your child’s disabilities when booking your tickets, our staff will be made aware via our Admiticket and box office technology.

Have all staff been CRB checked?

Yes, all staff are CRB checked.

Will a photo be taken of my child’s visit?

Yes, a photograph will be taken during the visit with Santa. And customers are advised they are not allowed to take photographs on their own cameras or phones.
You will also be able to re-order photos after the event; you will be given information as to how to do this at the time of purchasing your photo.

Are there mementos for purchase?

At the end of the visit, it is possible to purchase your child’s photo in any of the following and all prices will be displayed clearly on site:

  • Photo mounts
  • Snow Globes
  • Christmas tree baubles
  • Key rings
  • Fridge magnets
  • Glitter frames

What time is it open?

Please visit the website http://admiticket.com/meadowhallatchristmas for opening times.

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